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Soft Skills Courses Courses are
delivered by James
Rezin, BSc (Hons) BIT. Project
Management Skills Project
Management Skills – 1 day Back to top Coaching and Mentoring – 1 day This course is aimed at those Managers that want to develop their team members and are unsure how to approach it. It looks at the differences between the two strategies and identifies their strengths and weaknesses. It will help the Manager to identify the most effective strategy for their given situation. It will outline the key elements in both and identify areas to be explored further. Back to top
"The customer is King", a phrase often heard, but not often heeded. We must not forget that it is the customer that pays your salary, not the company that employs you. If the customer does not trade with you, you do not have a job, therefore you become unemployed. Sometimes it is necessary to remind people of this and to give them the skills to be able to serve the customer in a positive and helpful manner and ensuring that the customer not only trades with you, but trades exclusively with you. Back to top Leadership and People Management – 1 day The need to get the best out of the people that work for you is critical in today’s environment of targets, deadlines and reduced manning. Whether it’s through management techniques or leadership skills will depend greatly on the culture of company you work for, the skills and abilities that you yourself possess and those of your people. This course will help you to understand the differences, identify your preferred style and how to add to that by utilising from the other. Back to top Time Management Skills – 1 day Time is not something that you can manage, however your use of that time is something that you can influence. Therefore it is the understanding of the techniques and tools available to help us to do this that is the focus of this course. Time is constant and volatile, we can never reuse it therefore using it efficiently is very important. Back to top A good team can make a bad Manager look good and a bad team can make a good Manager look bad. The need to be able to manage your team without impacting adversely on the effectiveness of the team is one of the keys to successful management of a team. Good teams are by nature dynamic and self propelling, when everybody in the team is comfortable in their role and those of others, it can operate very effectively with little direct management. Therefore knowing when to inject management or change and how best to achieve it is the aim of this day. Back to top Personal Effectiveness – 1 day It quite often takes others to point out that we are perhaps not as effective as we might be. This can sometimes be quite traumatic, especially if we have been happily coasting along unaware that there is a problem. We can improve our personal effectiveness in many ways, but we may need some guidance as to what they are and how we make use of them. Everybody is different but the skills we use and need to be effective are universal. Back to top We are often asked to justify what we want and one of the ways we are asked to do this can be to present your proposal to …… This can be a nerve racking experience to many people that are not used to getting up and speaking to an audience. There are, however, some simple skill that we can learn and, with practice, execute in such a manner that will allow us to present our proposal effectively and with confidence. Back to top In our job roles many of us are required to impart information, processes and/or skills to others. This is done most effectively if we understand a little about the delivery of training and how people learn. This can be achieved with a little guidance and practice. This course aims to give the occasional trainer the opportunity to gain the rudimentary skills required to achieve this. Back to top Although we live in a world where the means of communication have ballooned and the ability to communicate quickly and cheaply is at almost everybody’s fingertips, the skill of communication effectively is still as bad as it always has been and, some would say, getting worse. This course is an overview about effective communication and highlights the need to understand your own communication style so that you can better understand what you need to do to understand others. Back to top Getting what you want in the best way possible. We all want something, and we all want the best, but sometimes everything is not available. There are restrictions, conditions and competition; we must therefore be able to identify what is important, and what is nice to have, so that we can negotiate the best possible solution to our need. This course will explore some of the techniques available to assist us to do this. Back to top Setting and controlling your budget – 1 day Financial control within organisations is crucial to the profitability of the operation or accountability to the electorate. Managers must have the ability to control their expenditure and to make effective use of their income; failure in either of these can result in a loss or overspend of their budget. This course will help managers to better understand the importance of budgetary control and a means of their responsibilities to the stakeholders. Back to top We are all different, and may it long be so, it is our differences that make the human race challenge what is around us and from this develop as a species. By questioning and exploring we discover new or better ways of doing things, however, this can, and often does, mean conflict. We must therefore have tools that allow us to resolve that conflict in a manner that is effective and productive. Back to top
Email training@computa-ease.co.uk | Web www.computa-ease.co.uk | |